Outlook running slowly? Email not syncing? Password forgotten? Microsoft 365 confusion? Email problems are some of the most common things we sort — and we can usually explain what is going on in plain English.
Email feels simple until it stops working — and then it can be one of the most stressful problems to sort. We work through the common causes calmly.
Outlook gets slower as mailboxes grow, profiles get cluttered, and add-ins build up. Often we can speed things up significantly without losing any email.
Could be the account settings, the password, a security setting, or the email provider itself. We work through the likely causes methodically.
Lost passwords, two-factor problems, account locked, repeated prompts to sign in — we can usually work through Microsoft's account systems and get you back in.
New device, account will not configure, or it works but does not see old emails. We can set it up properly and explain what each setting actually does.
Emails seemingly disappearing? Often they are filed by a rule, sitting in a different folder, or marked as junk. We can usually track them down.
If you are moving away from an old email setup, or moving to a new provider, we can help migrate properly without losing old messages.
Email problems are stressful. We explain what is happening in plain English and avoid acronyms when we can.
From personal Gmail and Outlook.com accounts to small-business Microsoft 365 setups — we can help.
If a problem is something only your provider (Microsoft, Google, BT, etc.) can fix, we will tell you that — and help you contact them effectively.
Sometimes. Many providers keep deleted items in a recoverable bin for a period of time. The sooner you tell us, the better the chances.
Outlook is the program; Microsoft 365 is the subscription that includes Outlook plus Word, Excel and an online mailbox. We can explain which you have and whether your setup is sensible for your needs.
Usually no — most often it is spoofing, where a sender just puts your address in the From field. We can check and advise on whether anything more serious is happening.
Often yes — for backups, mobile access and shared calendars, it makes a lot of sense. But not always. We can advise on what suits your specific business.
Yes — Apple Mail problems, account setup and sync issues on Mac are all things we help with.
Call Advantec Computing on 01580 764404 for friendly, honest advice — or bring your device to our Tenterden repair shop.